FAQs
What methods of payment do you accept?
We accept all debit and credit cards as well as PayPal and Apple pay - all securely!
Can I use a promo code?
Yes, these can be entered at the final stage of checkout. Sign up for the newsletter for more offers and codes
What are your operating hours?
We are working in our studio Mon-Fri 9 am - 6 pm. We generally try to sort out our orders first thing in the morning. There are only 2 of us but we aim to reply to all emails and enquiries as soon as humanly possible.
When can I expect my order to ship?
We try to ship orders within 1-2 working days. Your delivery time will then depend on the method chosen at checkout-free royal mail 2nd class shipping takes 3-5 workings days and royal mail 1st class shipping is 1-2 working days. for international orders please allow up to 10 workings days for delivery.
Can I find out the status of my order?
Once your order has shipped you will receive an email letting you know that’s it’s left our fair hands and is on its way to you. if you selected a tracked method of shipping, the email will include your tracking number.
Can you ship multiple orders together?
We like to be as eco friendly as possible as we can, so all items from an order will ship together.
What is your return policy?
Unfortunately, we do not accept returns for any print to order (art or clothing) or unwanted items, sorry! However, we can offer refunds for any items which have arrived damaged due to postal problems or which have gotten lost in the post - sadly this happens sometimes and it’s nobody’s fault (sometimes it’s the post’s fault but we won’t go there)
Are personalised/print to order items eligible for returns?
Our made to order personalised items are not eligible for returns I’m afraid. once the design of these is signed off by you, they are final.
My order was marked as delivered, but I have not yet received it?
If we have sent you a tracking number try having a look at that. Otherwise, let us know by emailing studio@marcuswalters.com and we’ll get our best detectives on the case.
Do you do create personalised commissions?
Yes, get in touch to discuss by emailing studio@marcuswalters.com
Do you do illustrate or design for other people?
Yes, check out the design studio to see some recent projects
I have a store and would like to stock your products - do you wholesale?
Yes and No!! We tend to create news ranges for stores rather than sell directly from our store. Email us at studio@marcuswalters.com to chat: )
I have a question that isn’t answered here
No problem - drop us an email: studio@marcuswalters.com